Snowys Reviews

Great prices and range. Cheers to the courier they use in my area too.

I bought a $1300 Engel Fridge Freezer from Snowys. I followed up 4 days after buying as it was sitting in the Brisbane Transport depot.
The last promised to follow up. I'd heard nothing back so followed up today, 8 days after order only to be told it was still at the depot.
If that is Snowys definition of follow-up service then I'll be sure to take my money elsewhere in the future.
Follow-up Service, yeh right!! I bought a $1300 Engel Fridge Freezer from Snowys online. I followed up 4 days after buying as it was sitting in the Brisbane Transport depot. The lady promised to follow up. I'd heard nothing back so followed up today, 8 days after order only to be told it was still at the depot. If that is the best you can do I'll be sure to go elsewhere in the future.
Update: Ben, it took 4 days for your company to pick and despatch the order. It's now sat in your transport providers warehouse for 8 days. It's still there looking at the tracking scans today. Last night when I called them direct they told me they couldn't locate the item although clearly they are scanning something. So may I ask how it's going to get to me in Sydney today, well that's an April Fools Joke for sure. Ha ha good one!
Toll Tracking Data:
Sorted to destination
24 Mar. 2021 03:57 pm Brisbane
Items: 1 Sorted for delivery
26 Mar. 2021 08:14 am Brisbane
Items: 1 Sorted to destination
26 Mar. 2021 04:21 pm Brisbane
Items: 1 Sorted for delivery
30 Mar. 2021 09:37 am Brisbane
Items: 1 Sorted to destination
30 Mar. 2021 03:09 pm Brisbane
Items: 1 Scanned into depot
01 Apr. 2021 08:06 am Brisbane
Items: 1 Scanned into depot
01 Apr. 2021 08:10 am Brisbane Unsorts
Items: 1
Also, as someone from the transport industry, I can tell you the floods have not impacted southbound freight. The first 2 days the trucks swung over to the New England Highway, now they are back and running down the Pacific Highway. My families semi's have been to Brisbane and back many times over these past two weeks.

I purchased a gazebo and inner tent from Snowys. The Gazebo arrived in good time. The inner tent was delayed due to supply issues but I was kept informed on it's progress and it arrived in a reasonable time. I have dealt with Snowys in the past, and on each occasion I was pleased with their service.

Always found Snowy's (we shop at Brendale) to be excellent and even more so when they stepped in, after Sea to Summit failed to deliver. We purchased some Sea to Summit saucepans from them which had a design problem. Not Snowys fault, so I gave Sea to Summit some direct feedback as we were on the road. They asked for them to be returned direct to them (and not Snowys), which I did. Despite the false promises and false statements from Sea to Summit, we have not receive a refund after a staggering 4 months and do not even reply to me!
Today, with only absolute frustration, we contacted Snowy's. Hearing our saga, Nick refunded us immediately. Thank You Snowys, first class service!

I ordered two chairs on Thursday and they arrived the following Tuesday. Great service for a quality product and at the best price. Thank you.
Kerry

Great website and quick shipping. I appreciate the product videos and faq when trying to buy things online without seeing them.

I've been ordering from Snowys for many years now, and they always stock high quality products at competitive prices. Their product blogs and videos are also super informative.
However, I'd recommend thoroughly researching the products you want, because changing/cancelling/returning any part of your order can be a long process.

I ordered a pair of walking boots online from Snowys. Firstly, the boots are just amazing and at a great price. Delivery was two days after I ordered and on a Saturday. Incredible. I am starting to train to walk the Camino de Santiago and if I don’t walk it in these boots it will be a new pair from Snowys. Can’t recommend them highly enough..... thanks...

Placed a $700 order with snowys and noted the order was urgent and needed it within a couple of weeks. I also phoned them after placing the order to ensure they got the order out quickly. The order was sent with Toll. Delivery was late by a day so I phoned Toll on Thursday in which they were completely useless but after spending over an hour on the phone with them I was told Snowys failed to put the address on the parcel which is why it failed to meet delivery on the Wednesday and Thursday. If I had not phoned and spent all that time on the phone the parcel would have been left at the depot for several days and fail to meet my delivery time requirement. I sent Snowys an email several days ago complaining but they have not bothered to respond to it.

Thank you for my order which arrived today. It arrived a day earlier than expected and as it contained breakable material It was a relief to see that it had been well packaged. Thank you Kaylea.

Can't go wrong with Snowys. Great products at the lowest prices and free and fast shipping to boot!!! Always a smooth transaction. Keep up the good work Snowys!